Upgraded on the Virgin Mobile contract about a month or so back.. Received a Samsung Galaxy Fame, which firstly I had to drive to the CCD courier services in Witkoppen and pick the phone up myself??? I am a big fan of Samsung, but considering change of brands :( Secondly, I have been with the ...
I have been battling with Virgin Mobile for the past eight months to put me on the correct contract after their incompetent staff put me on the incorrect package. I have been in store on various occasions, and after this weekend they even know me by name! In August they eventually corrected their ...
I have been corresponding with Virgin since May 2013 in an attempt to downgrade my contract in an attempt to lower my monthly expenditures. Virgin refused to do so because I am under debt review, I brought it under their attention that they however previously upgraded my account and extended the ...
Billing amount increase from R309 to R422 pm, enquire with Virgin was informed that BIS was incorrectly activated on my Account when Virgin switch over to the new system in May 2013. Note that this aacount was not in use from 02/05/2013 & I do not have a blackberry phone. Was informed that the ...
I cancelled my mobile contract in July as i had not renewed it. I was told by the cancellation department that the number and contract will cease in July. In august, the number was still not cancelled and the deduction once more was taken from my account. I lodged a complaint and was contacted by ...
This is now the third month I have had a contract with Virgin Mobile and they are still once again in breach of their contract when it comes to billing! Each month I use less than than my free allowance of calls for a contact that cosrs me R199 per month so requested itemised billing for this month ...