As a south African I experience customer service from excellent to worst possible. My favorite for years was Home Affairs, but recently Virgin Mobile customer service surpassed all of that by miles. From unauthorized deleting the contracts through lying, deceiving, incompetence... so on. List go on ...
I took out a contract two years ago. I now have tried to terminate the contract, but no luck at all. I spoke to numerous call centre agents, but as soon as they hear that i wants to termenate the contract, then they tried to get rid of me. I have send numerous termenation letters, but no one seems ...
I have little to no network coverage at my house. I am either not able to dial at all (No service available) or if I do, the call quality is so bad that I cannot hear the person on the other side and they cannot hear me, shortly followed by the call being dropped. I have gotten to the point where I ...
I upgraded to a samsung galaxy. i now received my bill and see that i am being charged for blackberry internet service. why??? i tried to call to rectify this i selected accounts from the menu and held the line for 14 minutes. eventually my call was answered, just to say "sorry sir, i have to ...
Wees wakker met julle bankbetalings aan Virgin Mobile. Vir die laaste twee maande word astronomiese bedra van my verhaal wees kwansuise regstellings aan hulle kant. My rekening moet R487 wees, laas maand was dit R647 en die maand was dit eers R729 en toe ek vanmore my staat kry toe is dit R 986.78. ...
I have been a Virgin Mobile customer for - 4 years. Close to a year ago, I was suddenly unable to send an MMS or receive an MMS from my phone. I thought this was a problem with my phone. However, I have recently been upgraded with an Android Samsung Galaxy S6810 and STILL cannot send or receive an ...