I have had the worst service from Virgin Mobile over the last few years so this May, we cancelled our 2 contracts, paid the balance owing on the handsets and ported the numbers over to Cell C. This was in May this year, it is now September and I am STILL having money taken off my account every ...
I have been with virgin mobile for the longest time, recently however, I have started using a blackberry! VIRGIN MOBILE AND BLACKBERRY is like mixing oil and water. I think i must have spoken to every consultant employed at the call centre. Call 1. "mam, you need to wait for your settings to ...
The service provided by virgin people are very very bad. Seems that no one know what to do but promise the world but cant delive ...
My contract came to an end on the 17 September 2013 and I chose to upgrade to get a better phone. The delivery time is unacceptable, this should be next day delivery and I have to keep phoning to check on the progress which no one seems to be able to find out. I've been promised a phone call from ...
This is now the second time I have had to complain about virgin mobile regarding their service in order to get a response! Getting information out of these people is impossible - it is all well and good to get told something over the phone but with them when it comes to putting it in effect they ...
Recently renewed my contract and decided on a "Bring Your Own Topup R99" contract. Received my September 2013 invoice on 21/09/2013 stating I owe an amount of R514.80 (R170.88 subscription and R280.70 usage VAT)??? I then followed up with a call to the customer service department on the ...