I am owed a credit of just over R1000 by Virgin Mobile. It has taken them 2 months to sort this out. They said they deposited the money into my bank account on Monday and i have still not received anything. I want to know why my refund is taking so long and if they have done it i want my refund ...
Virgin Mobile SA you are a disgrace to Richard Branson. My contract was due to expire in July 201. In order to give timeous notice to cancel, I called in May to advise my cancellation. I was told that they cannot cancel as I must only advise 1 month before the contract expires, on 14th June. I ...
My contract expired in july three months later I still do not have the upgrade phone and yet my account is getting debited each month without failure. a delivery was scheduled to happen on Thursday but never happened and was moved to Friday and I Cleary specified that Friday I leave work at twelve ...
I cancelled my contract in April 2013. I converted it to pre paid line. The consultant asured me that it is cancelled and that I still have to pay 2 payments. I did this. I took the sim out of my phone and never used it again. At the end of September 2013 I noticed that the debit order for this ...
An agent from virgin mobile called me to ask if i do not want to open a cell phone account. i did not allow her to do so. to my surprise i found out that my name was placed on itc for default payment. i enquire with the company which did an investigation and i was found not guilty of non-payment. ...
So last week i tried to get hold of Virgin Mobile regarding billing me twice and still billing me for a phone i had paid finished in July. I got a phone call on wednesday but i was in a meeting so when i tried calling back no one answered. I then got hold of there Customer services twice and each ...