I have been trying to resolve a billing query with Virgin Mobile since the beginning of the month. I have had interactions with different personnel. More recently with Alicia Nair, who was responding to a Contact form submission on the website (4th October), but never responded to a subsequent ...
This has reference to my first complaint last week. I was told I will be given feedback on Monday and no such thing happened. Today is Thursday and I am still waiting. This leaves me with no other option but to go further than this. To be on the safe side, I will check what my rights are as a ...
We contacted Virgin early May to request our upgrade. It is now middle October and we have not received the new phone. The phone line was also blocked for 2 months, with no explanation, even though payment was debited from our bank account. Countless promises were made to sort out our issue as soon ...
I have been trying to cancel my contract for the last few weeks. Every time I am transferred through to the call centre and my phone call is either dropped or someone transfers me to another line. HELP ...
6 weeks i am waiting for a new phone and every time its different excuses. sorry sir its not processed yet, sorry sir we have a technical error on our system or sorry sir its was send but there was a problem and it was return and now all of a sudden there's a error on my ID number. no one ever ...
This is my second report about this company. They never answer calls or reply to emails. I am so tired of their pathetic customer service, all I request is a statement of how my balance was determined, is that so hard to do??? Please contact me ASAP, if not, I will have to take this further! And ...