PLEASE HELP!!! On the10th of July 2013 we had a conversation on Facebook. VIRGIN MOBILE SA: Please take into consideration that your package will remain as per normal and will not change to the deal as discussed previously. You will still receive R100 airtime and sms's with us as per previous ...
I live in Johannesburg and I have a Virgin Mobile contract and I am sick to death of not having signal on my phone. My phone is off at least 50% of the time through no fault of my own just bad connectivity. If I make or receive a call I am lucky if it lasts longer than 2 minutes before I get cut ...
Virgin Mobile does not want to terminate the contract and continue billing on my name after the contract of 24 months has ceased, despite telephone communication and written emails to terminate the contract. Contract terminated on 13th April 2013. I have been sent post to pillar trying to sort this ...
For the second time in 18 months, Virgin mobile are charging me for itemised billing (In the initial contract) yet I am no longer receiving statements or invoices, and the last two I did receive, excluded itemised call details. I reported the first incorrect statement to customer care on the 5 Aug ...
So at the beginning of Sept Virgin Mobile debited my account twice. I queried it and even went to their head office to discuss this in person. They promised me that they will get back to me with answer. Now in Oct it happens again except this time the fees have jumped. I phoned to query what was ...
Dear Sir/Madam, I have cancelled my contract with Virgin Mobile in July already and it seems as though money is still being pulled off by debit order from my account 3 months later, This surely is an issue as they not living up to their values and taking money that is not rightfully theirs. Please ...