I had a debit order (R100pm) on my pay as you go (no contract) account there were always funds to pay it and it was duly deducted. In May 2012 I was disconnected, but payment went through after phoning and getting no satisfaction, no explanation I received an e mail from Mr Hadebe as by this time ...
To whom it may concern, I have had a contract with Virgin Mobile for 2 years and recently switched over to prepaid. I cannot tell you how many times I have had myself listed as a secondary account holder on this account. Every time I call the call centre I need to have the same argument about me ...
About a month ago, I tried to call the Virgin Mobile call centre to cancel my contract. After spending about an hour of my time on the phone, and having to phone back 2 more times after being cut off, I was eventually successfully put through to the cancellations department. Why do I have to give ...
I have been trying to contact Virgin Mobile to cancel my contract, due to their poor service. I've tried calling, but they put me on hold for ever. I've also send emails, but haven't received any response from them. I've had my contract with them now for almost two years, but until today haven't ...
I am at wits end here and I don't know who I can speak to. Your call centre put me on hold for more than an hour on the 02.10.2013 and not because no one can pick the call but because they do not know how to resolve a billing query and when they eventually put me through, I land up at collections ...
I am tired of explaining my issue with virgin mobile over and over. Every time I call, I need to explain from the beginning. After so many years of being a loyal customer I am totally disgusted at the treatment I am receiving. Not once did you have to call me to ask me pay my instalment, but I have ...