Virgin mobile gives 100% handset discount but when you want to cancel the contract they want the customer to settle the handset they claim is 100% discount.. What does 100% constitute? ...
A few months ago, I cancelled my Virgin Contract. The last debit order was supposed to be end of July. They continued to take off the premium. In either September, or August, i called into their call centre to enquire about the continued premium. I spoke to a lady by the name of Happy. She said ...
We cancel our cell phone contract more than 4 years ago and still they keep on phoning us requesting more money before the account can be closed this is the 4th time that I have to request my account to be closed every time lots of promises but no results and then 4 - 6 months down the line another ...
Good day I received a call last saturday after contacting you and was promised a detailed statement by Monday. 5 days later the statements are still not available and the call centre cant assist again. They have thum-sucked my billings and continue to enjoy my debit order deductions. ...
I have had this issue previously where my account has not been credited with the 1000 free smses that is part of my contract. This problem is STILL NOT FIXED!!! I have had no money on my phone since Tuesday and have had to reload using my own money. This is NOT part of my contract. PLEASE FIX THIS ...
I am at my wits end!! My Blackberry is at Virgin Mobile's Head Office in Johannesburg for repair. I paid the requested repair fee of R188.10 on 23-09-2013 (repair ref ALM136575), and I'm still waiting for the phone to be returned to me. I've made many frustrating calls to their call centre, and ...