Our airtime are loaded on the first day of every month however my wife's airtime was not loaded. After numerous calls i was advised that it was done on the 7th, we checked and it was still the same and they are insisting that it was done. I would like them to fix this account as this is R300 that ...
I called in because my monthly airtime was not loaded into my account requested a usage report got it after two weeks .. i get 150 per month usage report shows i used R601.33 in airtime that i never had and virgin is dumb struck by this very poor service and lack in skills ...
I went to do a sim swop to a micro sim which was done. I then asked what would be the best to get for my blackberry. I was told to get the bring your own R29.00top up. Then I can buy extra airtime for the blackberry plan. I asked how much it was going to cost and was told that it would be an extra ...
Vir die laaste keer het ek 'n foutiewe rekening ontvang. Elke maand is daar regstelling en elke maand moet ek die een of ander fooi ekstra betaal. ...
This is now a week later after complaining about the wrong phone received by Virgin Mobile on this site. Still NO feedback from virgin mobile!! I will not pay my account the end of Oct 2013 until this is sorted!! Virgin mobile's customer service is the worst I have ever encountered from any company ...
I have been waiting for my contract to be approved for OVER 3 WEEKS NOW. and i still do not know what is going on as no one gets back to me. the handset is still not even on its way to me. i have to hold on the phone for close to an hour at times before i even speak to a person, i never get though ...