I have been trying to resolve a billing query with Virgin Mobile since the beginning of the month. I have had interactions with different personnel. More recently with Alicia Nair, who was responding to a Contact form submission on the website (4th October), but never responded to a subsequent email. On the 15th I also interacted with a Susan who committed to provide feedback but never did.
On follow up today, i could not get in touch with her (Susan), (after being placed on hold a couple of times only for the call to be dropped after spending 20 minutes on the phone).
I need an explanation as to why I have been debited twice on the months of September and October.
I have also not received an invoice for October.
Regards
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