On the 18th of April 2013 my phone went dead. It is now a week and it is still out of order. The call centre is useless. They say it is a bulk fault and cannot be escalated. The call centre managers are even worse. I asked to speak to someone who can tell me when the phone will be repaired and one ...
For the last two months I have been charged extra on my Telephone Account. ( 021 5533893) I enquired and was told it was because I was dialing numbers belonging to Neotel. I had no idea that I was dialing Neotel Numbers and I think this is grossly unfair and another way of Telkom making money out ...
The ADSL service has just become so slow for all intensive purposes its unusable! Webpages time out all the time and completing any downloads is just not possible. My download speeds on OOKLA speed tests are at best 300kbps where it was always at least 4000kbps. I come across this website [URL ...
Telephones in this area have been out of order for more than 2 months and no amount of escalating the fault, phoning or pleading is helping. A fault is still logged for a general area fault, so the individuals who still have no service cannot even report their faults. I am writing this on behalf of ...
I called DLS support with a recurring issue and Akona was professional, friendly and listened carefully, She assisted me as far as she was able with trouble-shooting my connection but when she couldn't resolve the issue she immediately offered to escalate the problem for urgent attention. I ...
We have recently moved and had a telkom phone and dsl line installed, i have a 1Mbps uncapped account from Mweb and a trial 10GB account from Afrihost, when running speed tests with either isp the ping is around 150ms to local servers and download speed is max 0.2Mbps, i have reported this serveral ...