I had an issue with my ADSL and reported the matter to Telkom (Cape Town Call Centre l presume). For over a week l was trying to get help for for query under ref 97CWK170413. The agents l dealt with just were not listening to my request for a technician to be called out. Upon blowing a gasket, l ...
Fault Ref: 34CRK130413 - still waiting for intermittent dsl line fault issue to be resolved, been having problems since november last year, have logged numerous calls. lots of CRC errors and high db on line, have replaced all filters and new router, still having issues. Have even resorted to moving ...
Good Day For the past couple of months I have been trying to sort out a Telkom account but to no avail. It started last year when I made arrangments to pay an account off through an external company (Nu Debt), My agreement was to pay the account off, and made the first payment of R500, problem is I ...
I logged a call with Telkom with the ref: 9AWI19042013 on the 19/04/2013. A lady called me toward the end of business that day to ask if our lines are still faulty. I said Yes a technician must please still come. No one came I logged a fault again on the 22/04/2013 198CWZ220413 because our lines is ...
3 weeks ago I logged a complaint to inform Telkom that our internet was not working. After your sales people fought with us telling us that the internet was actually working, your people eventually came to the realisation several hours later that indeed the internet was not working. You told us you ...
I applied for a pre-paid line on line the call centre said my place infrastructure does not support pre-paid i should apply for a normal line and they changed it @Ref: cm201235. I called them again they said my place doesnt support normal line as well, yesterday they said i should apply for a wcdms ...