I called DLS support with a recurring issue and Akona was professional, friendly and listened carefully, She assisted me as far as she was able with trouble-shooting my connection but when she couldn't resolve the issue she immediately offered to escalate the problem for urgent attention. I ...
We have recently moved and had a telkom phone and dsl line installed, i have a 1Mbps uncapped account from Mweb and a trial 10GB account from Afrihost, when running speed tests with either isp the ping is around 150ms to local servers and download speed is max 0.2Mbps, i have reported this serveral ...
On the 14 April our adsl line stopped working. we phoned Telkom to query it and they say they are working on it. Apparently the cables were. Today is the 24 April and we still dont have any connection. This is unacceptable. Telkom uses the excuse of cables getting all the time. Previously last ...
I've ordered a 4Mbps DSL installation in early April. Being unable to install on the first appointment, the technician insisted a conduit pipe be installed first. On the second booking, after having such in place, a technician installed and connected the line, also advising that 4Mbps would be ...
On the 6th of March I did speak to a Telkom Consultant named Lengiwe about cancelling my Internet Contract and that I only then will pay the line rental end of March I paid in full again she explained that I have cancelled to late now it's end of April and still I have to pay the full amount. My ...
OK lets see if you understand me now! We moved from 16c Columbus ave Eastleigh to Stoneridgedrive Aloe Ridge 2 there is no infrastructure there to install any lines. The questions i am asking you is when will there be infrastructure when will telkom finally wake up and install lines there? I got a ...