Damaged luggage at OR Tambo Airport and items from my suitcase. When will SAA look into this matter, it's not only annoying it is also inconveniencing and a waste of time filling in forms and reporting the matter. I have been experiencing the same for more than 5 times, the last being from Malawi ...
As a frequent traveller (being three weeks per month) I made use of SAA as my preferred carrier due to the Voyager rewards program. SAA decided to sell tickets on alternate airlines, with the point that travellers will earn Voyager miles. During this week - after complaining about not receiving my ...
A flight from Johannesburg to Cape Town was booked using Voyager miles. The airport taxes were paid online. SAA debited the credit card twice on the 30 January 2013 for an amount of R 1116.00. On 06/01/2013 I was told that this would be reversed. To date this promise has not been honored. ...
I tried to book a flight from Johannesburg to Pietermaritzburg using my voyager miles. It showed on the website that it will cost 15 500 miles. I was a few miles short and therefore contacted the SAA Voyager call centre to purchase more miles. I was then told that I now need 18 000 miles due to the ...
My Suit-bag was damaged on my last flight from Uganda. The pull out handle was broken and exterior material had a hole in from the impact. SAA accepted the bag and told me they would repair. Five days later I was phoned and told the repair was done. I went to CT Airport to collect but was unhappy ...
I booked a flight (SAA-SA 8992 Q DATE: 09/01/13) for my Wife and her two sisters to Swaziland. The fight was paid for (R2926.00 each) through my sister-in-law's (Maggie) credit card. On the day of the departure, my wife and her sisters produced the e-ticket. The lady at the counter noticed that the ...