As a frequent traveller (being three weeks per month) I made use of SAA as my preferred carrier due to the Voyager rewards program. SAA decided to sell tickets on alternate airlines, with the point that travellers will earn Voyager miles.
During this week - after complaining about not receiving my new Voyager cards I was downgraded due to inadequate "tier" miles. The Tier miles SAA claim I do not have was earned on the alternate carries. The proof of flights (boarding passes) was handed over to SAA voyager desk at OR Tambo, these was loaded in the system, yet was never allocated to my account. I am extremely unhappy with this service and would not use SAA for future flights for myself or my company unless this is resolved. I am currently in Ghana and the only reason I used SAA was for the ease during check-in and boarding.
Is this what we should expect of our national carrier? For South-Africans to rather use competitors, that by the way has made inroads on all the African routes? It's time to get your act together SAA.
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