Whole mess up with a Voyager awards booking - from incorrect quote given, to confirmed bookings made with insufficient miles and complete disinterest in trying to resolve the problem. Result: customer has to pay R 3500 more for a flight!! ...
I booked a flight with the most expensive option: "Select" which has the following fare rule: "Changes allowed at no charge subject to the applicable booking class being available. If the applicable booking class is not available, upgrade permitted to the higher applicable ...
On Sunday, 27 January'13 I was checked in to fly from Port Elizabeth to Cape Town at 15:25. When I arrived at the gate 30 minutes prior to boarding, I was notified by an upset traveler that the flight was cancelled. I had to go back through security and check in again only to be told there was no ...
My wife recently made a booking to fly to Tanzania via SAA. During the booking process she made a critical error, she put in her married surname instead of her maiden name which is till in her passport document. This was her mistake, however, when she realised the error, she immediately called SAA ...
I booked a flight online on Thursday 24 January from JHB-DBN for an amount of R1961, I received a sms from my bank FNB informing me that the amount is pending in the account for payment. Upon arrival at the airport later that day (24 January 2013), I was informed by staff at the ticket sales desk ...
On the 27th January 2013 I booked a flight from Oribi airport to O R Tambo airport. As usual I checked my baggage in and waited for my flight. I arrived at my daughter's house in Johannesburg and later realized that the packet with my cosmetic jewelry was ripped open. On further investigation I ...