I inquired via email whether I could book 2 flights, one for me and one for my son, using our Voyager miles which had accumulated over several years of supporting SAA. Initially Thandiwe was very helpful and I was quite impressed when she sent me an email stating that we have enough miles. She then ...
While waiting to check in at SAA, was approached by what looked like a manager who very rudely shouted about 4 meters away to move away from the reserved seating area. I was the only person sitting on the seats and would have appreciated a friendlier more professional manner in which to ask me to ...
I've sent 8 mails since 07 January to SAA Voyager in order to change my contact details and ensure that everything is up to date. I have not received ONE response and I'm extremely frustrated. Please help Regards, Christelle de Koker 0829241875 ...
My grandfather is in a critical condition in Durban and my mum booked a flight leaving today at 12h55. She arrived via Gautrain at airport by 12h35 and was refused entrance as she was late. Fine BUT no need to shout and verbally abuse her as was the case at the door. Then she goes to the till to ...
See original complaint at the bottom poor service, i was offered an award of voyager miles on 26 november, which to date have never been credited to my account.i was then offered a cash payment on 6 feb... still no sign of that. ive called and e-mailed every week, no response to my e-mails in the ...
I booked a flight from Jhb to Ndola, Zambia, leaving the 28th February 2013. I did an online booking. When it asked to enter my surname, I typed L? tter (as it states in my ID book). I payed for the flight and when I received my Invoice I noticed my surname is spelled Loetter, I enquiered if this ...