It has now been two months since oneplan was supposed to pay me back money that they wrongfully added to my premium for a dental upgrade that no longer existed. It was supposed to be paid on the 1st of May and it is now 07 June and I still have not received anything from them. Whenever I phone them ...
Hi, I had been in hospital and once out, needed to get a new pin number and load funds for the doctors visit and script. All of the services were sorted out by Thembi in less than 5 minutes. A huge thank you for this help in this day and age when numbers and computers are supposed to live your life ...
SINCE 03.06.2013 I HAVE SENT 4 EMAILS TO [Email Removed] WITH NOT ONE REPLY. MAYBE THIS WILL GENERATE A REPLY ...
I spoke to Robert 3 weeks ago regarding the fact that they have been double debiting me. Ref: Cas152067. He never bothered to give me any sort of feedback and I am still sitting with the same problem after calling him numerous times. I then decided to send Thando Qobose (Team Leader) an email on ...
Sometime in January I took up 2 health Insurance policies with One Plan Group via the Internet with specific instructions that debit orders go through certain dates. My account was debited on the wrong date from day one and I gave the company space to fix the problem by forward-dating both policies ...
FIRST IT TOOK ONE PLAN 2 WEEKS TO PAY OUT A DEATH BENEFIT. NO CONSIDERATION FOR FAMILY WHO ARE GRIEVING AND NEED TO CARRY OUT THE FUNERAL NEEDING THAT MONEY TO DO SO. THEN AFTER CANCELLING THE POLICY, THEY STILL DEDUCT THE PREMIUM FROM MY ACCOUNT. ONE PLAN MANAGEMENT NEED TO GET ORGANISED AND STOP ...