Hi During the begin of april I phone one plan to give me their banking details, since thdebit order returned so I can do an eft. I got the banking details the did the pment on the 4th april of two instalment. And hour later I got an sms that read ur policy is activated the days later I got a ...
I called in today to complain about an incorrect debit date. Mthunz Mahlutshana was the unfortunate agent to answer my call as I was extremely irate. He handled my call with the utter most professionalism. I am a SPL Manager within a call environment and the way he handled my call was just mind ...
I was hospitalised 07/03/2011. In January 2012 a rep of OnePlan phoned and said that the accounts will be settled in 2 week. A month later still no payments were made. I phone again and again it was said 2 weeks. Every time I phone it is 2 weeks. More than 2 YEARS later, the service providers has ...
Last month they deducted R180 for my policy which is R100 per month I phoned them for a refund and ask them to confirm that I phoned with an email. So a week later I phoned again and was told that there was a computer error () and it will be sorted. Now today again R 180 was deducted from my ...
Yesterday, 14/05/2013, I attempted loading a Scripted Medication Claim on my One card using the *120*17526# facility but the funds failed to load onto my One Card. I checked the Self Help Portal which reflects the Scripted Medication Claim 1304989 status as "NEW", however, when I checked ...
A debit order was loaded onto my Savings account. I never authorized or gave permission for them to do it. I realized that it was coming of my account and contacted them. No one has come back to me in a satisfactory way. They havent returned my funds. And they are telling me that I have to go find ...