I had a tough time with a claim and Matthew went the extra mile to resolve the problem, Matthew works in the Hospital Claims Department and showed great character, kindness, professionalism, loyalty to his company whilst being fair to myself as a client of that company. Matthew took my very ...
I took out this plan in begin Feb 2013. I was told on the phone that day that normal ceasarian's are covered. And that if I do get pregnant now, I will be covered. I got married in March and soon afterwards fell preagnant. I emailed Moeketsie asking how this would work now since I am pregant. First ...
I am awaiting approval on a optometrist script from Oneplan for more than 2 months. They e-mailed me to get the script which I subsequently sent to them. Very quickly they answered back and said they need it to be on the optometrists' letterhead, which I AGAIN obtained very quickly and sent to ...
The idea of One Plan's Health Insurance is a good one, unfortunately the admin. of this policy leaves a lot to be desired! Roughly 30% of the premium goes towards management fees. This would be fine if the policy was actually managed in an efficient manner. However, each time an invoice is ...
I have a problem the past 4 months (my wife is pregnant, ) i have submitted all documents to get her listed on my policy that she is pregnant up to day she is still not listed for Authorisation. i have requesting to speak to senior personnel and no one is calling me back. I left a message with Joel ...
Called Oneplan to confirm whether or not documents for claim purposes have been received due to the fact that my e-mail has been giving me trouble. Advised by Customer Care that I can only confirm if documents have been received after 3 days (being the time "proof of payments" takes to ...