Oneplan have increased their fees and I've had a few queries as to why I'm having to pay more for the same product. I happen to have just joined with them and I'm getting slapped with an increase. It all started with a letter explaining how they would be increasing their monthly fees by R98 due to ...
Hi, I have sent 4 sms's to the given number, smsing my i.d number and the last 4 digits of my card, I have not received anything. I have emailed, I have phoned, I'm just told to send a sms to the number. It does not work. What's the use I'm paying for this "Insurance" if I can not use my ...
I R.Naidoo would like to take this opportunity to thank Thando for the great assistance that she provides in resolving claims/ queries at her earlist convinces. Thando has proved herself as a great consultant as she does Not delay in resolving matters. She works with great knowledge of her clients ...
I received a quote for my father and I was given an amount. I gave them all the information including that he was on blood pressure medication. Then I confirmed the price again. Then took the plan and was then smsed a new monthly cost R173 higher than was quoted. Yes I was told that the monthly ...
I contacted Gift Mkhize at the One Plan call centre to remove a dependent from my policy. I hade sent an email through previously, but the dependent was still refelected on my updated policy. Gift took down my details and advised me that within 30 minutes he would have sent me an updated policy ...
After speaking to the Manager & over 5 consultants over the past 2 months regarding a refund, Thando was the only person who managed to resolve my query efficiently & on the spot with no hassles. I think she deserve props for this & thank you for making my last days experience with One ...