I sent in my Stirling chrono watch to be repaired and was given a reciept as proof that I gave it to NWJ. On this piece of paper it said that my watch will be repaired and ready on the 22 of April, a week after the date I went to NWJ and asked them what is the hold up? In return the lady replied ...
Seems NWJ stores learn from there Head Office!! I logged a complaint on Hello Peter on the 7th or 8th about NWJ. I received a message through Hello Peter that NWJ received my complain and will respond though my email address on the 9th. I am still waiting for there response!! Looks as if NWJ do not ...
What is your policy on gift returns? My boyfriend bought me a pair of stud earrings and explained to your staff member that it was a gift. When I saw the ear rings, I asked him to return it as they looked too big. I didn't even try them on, they are in the original packaging. He goes to the store, ...
Eally happy and impressed with the service I got from Isla. She took her time to ensure that I was happy with my charms I bought for my bracelet, she was friendly and professional. great service. thanks Isla :) ...
I will never buy from NWJ again!!! On 21 December 2013 I decided to buy me a silver 8mm bangel from me to me for Christmas after receiving SMS that I could get 50% off. The bangel cost R1200 and I did get discount so paid R600. But after just wearing it for few hours I bumped by arm VERY slightly ...
I went to the Gateway NWJ and was totally taken by surprise by the store managers attitude. I was standing and waiting to be served for 5 mins while all 3 of the sales assistance were standing listening to another customers story. When I noticed they were not acknowledging me, I asked if I could be ...