I bought a marble ring from them about a month ago. The ring needed to be resized which they told me would take 2 weeks. I fetched the ring about a week and a half ago. Last week Friday when I was busy at work, I saw that the ring is damaged as if it had been painted and thinners was rubbed over it ...
I am so glad to see that their are more people complaining about the service at NWJ - since we open this account at the East Gate branch we experiance rudness from all their shops across the East Rand area - when you phone their customer care line regarding an account quiry they are not helpfull at ...
On the 16 September my husband and I went to NWJ to purchase a gold chain for me, unfortunate they did not have the length that i was looking for. The young lady with the long black hair said she would phone the manufacture for a quote on the specific link. Guess what i still have no feedback from ...
I bought a dress ring (it was a birthday gift from my husband) on the 11th August and it went for resizing and i got it about a week or so later. Ive been wearing it since then and it hooks onto everything it ruined a few dresses and scratched my child. the setting part that keeps the topaz stone ...
SUPPLIER'S RESPONSE NWJ Time and Date 07:44:50 | Sun 8 Sep 13 "Hello Dominic_Serrao, I do apologise that you were not able to reach our Customer Service telephonically. You are more than welcome to address your matter with me via e-mail at [Email Removed] and I will assist you. Regards Louise ...
Why is NWJ customer service not in the office? I have been trying to call since early this morning. ...