On 17 September 2013 I handed my Sterling watch in for repairs. I was told if I do not hear from them in 10 days the repairs is less than R150 and they will repair the watch and I will have it back within 10 days. I waited for 3 weeks, went to see them and was told that the repairs will cost R365. ...
I purchaced an engagement ring from your branch in Polokwane (mall of the North). It was sent to the headoffice for upsizing and I recived it 4 weeks later. I was about to get engaged on the 5th of November 2013 and I saw that one of the small stones on the ring was missing. I cancelled the ...
My husband bought a wedding ring for me at NWJ unfortunately i did not like it, so he gave me an option to change it and take something else that i would like. I went to the store at least 2 times but i did not find anything, i asked the consultant was that was helping me if i could return the ring ...
Booked my wedding ring in for repairs on 22 Oct with Elicia, i was told that the bag will leave the next day and it will take 2 weeks to repair but she will update me by the friday. The following tuesday i had still not heard anything from them - i then called the tuesday to check and Elicia wasnt ...
On the 3/11/2013 I visited the NWJ store in Gateway to fetch a watch I left there more than a month ago to be forwarded to S Bacher for repairs, since handing in my watch there nobody contacted me, I called them and they informed me that my watch was there but they did not even bother to inform me ...
Hi. Am utterly disgusted by the NWJ Service at Canal Walk Store. Went to buy wedding rings and was turned away as the clerks refused to assist and show me the rings. They claimed that they were busy with stock count and that it is company policy to not make any sales at that period. They also ...