On the 8/01/2014 My wife chose a ring for me as a surprise gift. She was reluctant to make the purchase as she intended giving it to me on the 15th (our 25th anniversary) in Mauritius, and we would only return to SA on the 21st. The refund/exchange policy stipulated the item had to be returned ...
Bought ring on the 5th of December. Sent the ring in for re-sizing, and when we got the ring back it was re-sized too small. I was told I would get the ring back on Friday the 13th of December. I was not contacted at all, and I got ahold of management. Only a week later I received the ring. When I ...
I recently opened an account with NWJ. I then received an E-statement with an amount to pay. I made an EFT paying even more than I should and inserted the correct ref for their statements. 2 Months down the line I receive SMS's and letters in the post that I do not pay. I then contacted head office ...
A young girl I know was appointed in October to work at NWJ Cradelstone Mall. She signed her contract and underwent training. She started at Cradelstone last week. Yesterday she was told there is no longer a position at Cradelstone and she must start in Pretoria on the 1st December. This is ...
I have purchased a silver bracelet from NWJ jewellery store in Menlyn on 02 Jun 2013. The only reason I have purchase this item from NWJ was because American Swiss did not have it in stock. I have had 3 bracelets both from American Swiss which I lost. I did not ever have a problem with the quality ...
In October 2013 i purchased a ring for my wife as an anniversary present. About 3 weeks ago she realised that the centre stone was missing and as you can imagine with no hope of finding the stone she was not the happiest person under the sun. We took the ring back to the Brookly Mall branch of NWJ ...