On the 27th May 2012, cancelled service with Neotel, giving one months notice period. Receive a mail from Neotel saying that they had received the mail and that the service would be terminated with the last day of service being the 22/06/2013. After receiving the statement for July, noticed that ...
I have a 24Gb prepaid contract for 12 mths starting 4 Feb 12. On 28 Jan 13 I enquired about the balance and date of service termination. I was informed that I have 8Gb and that I would receive an extra month to use the balance (4 March 2013). Ref number 48962632. I was satisfied with the answer and ...
Hi I got a Neotel Neoflex mifi modem last week from Neotel Cedar Square. I was told I have excellent coverage where I stay in Ruimsig. There seems to be a problem because the EVDO signal goes to 0% several times a day and then there is no internet for 30-60 minutes. I have tried calling Neotel ...
I purchased airtime voucher last wed 30/1.I tried loading it several times & it said 'invalid voucher number.' Upon calling the customer care, the agent told me that the voucher is still active and I should try loading after every 15mins. Didn't work, I called again the next day. Was told told ...
It took me 2 months to get my faulty NeoGO Data card replaced. Now that I finally have it I can only get it to connect on one of my computers, any other computer I try I get told I have an incorrect username password combination. Im using the same details that I have on my one pc that does work... ...
Dear Sir/Madam I have been battling since 2 February 2013 to get hold on someone to help me sort out my termination and the fact that I am still receiving smses to pay for a service which no longer is offered to me. I have tried to csretentions/talk2us/ billings and account email and even phoning ...