I would like to lay a complaint regarding a problem I have with the service at your Neotel N1 City branch. We have a few of your Neotel phones and sometimes require some assistance regarding the use of the phones / internet usage. The problem we have is that they almost never answer their phones. I ...
Did a phone swap due to technical problems, the replacement phone did not work and have had no phone for a week. A replacement phone was promised on Monday, today is Friday and am likely to spend another week end without a phone. Unable to speak to anyone in management only to call centre staff who ...
I bought a NeoData dongle in July 2012. In Aug we had a house breaking & it was with 7 gigs left. We opened a file with the police & organized with Neotel to move the remaining data from the device onto a new device, we were required to buy a new device with 24gig loaded & they would ...
I have been trying to cancel my data card since mid January. I called the call centre and they told me to mail the retentions department which I did on 30 Jan, I was never contacted and then mailed the mail again 13 Feb. when I phoned today they told me that they never received my mail and that I ...
I terminated my contract in September 2012 and Netel has been debiting my account. The last debit order went off at the end of January. I then phoned yet again on the 12th of Feburary 2013 and the account was terminated on that day. They now tell me I must wait 21 working days for my refund to be ...
We contracted NEOTEL to install a phone line at our company in Lonehill. 18 months later after several visits by their engineers to try to get it working properly, it still won't work. THEIR ENGINEERS ADMIT THEY CAN'T FIX THE PROBLEM. So in Nov 2012 we cancelled the contract. Bring in the phone and ...