If there was an award for the WORST customer service it would go to Neotel - incompetence, bad customer service, completely useless follow-ups and generally an awful all round service. I have been struggling to get my address, bank and package details changed for months. After going onto Hello ...
I phoned Neotell sales, specifically asked if I should deactivate my telkom account before or after switching to Neotell the reason being I want to keep the telkom number as it is a business phone. The reply was NO, you can deactive the telkom line now, and then later aply for neotel and just port ...
I used to be (although they still think I am) a relatively happy client of Neotel until we had to relocate to another town about 7 months ago. I contacted them via phone 9 months ago to inform them that I would be relocating and asked what options were open to me with regards to my contract as they ...
I continuously received a Neotel invoice not associated with my account, which I kept on reporting to Neotel to correct, I was however never invoiced for said invoices, as this obviously was an admin error. On checking my credit record I was highlighted as a dilinquent payer for an account that ...
Just want to share with everyone that Neotel has impressed me with their service and great attitude!! One of our handsets we use in the office gave problems, within a few hours of contacting them I got an email from Jerome stating he will sort out my problem for me with pleasure. Took the phone in ...
I herewith advice that we have been experiencing a lot of difficulty with our telephone lines over the last six months. Our clients has been phoning on our personal lines indicating that our telephone numbers "does not exist" or is "unavailable" or keeps ringing, after which we ...