I requested an upgrade, as my 2 year contract had expired. SInce my request for the new phone, 4 weeks have passed. i have to constantly phone and ask them where the unit is. SkyTrack has still not delivered, and despite promises to the contrary, Neotel has never phoned to check whether i have ...
I had to have my phone replaced the lady was fast and helpful. i was in and out in under 15 mins. ...
I phoned Neotel in January to query a large amount of data that was deducted off my 3G account. I was told to contact them in Feb after the statement had been finalised for Jan. I sent an email query and on on 12th Feb I replied to Lesego Mothomogolo with my account number, as requested. I sent ...
I have over the past few montha never experienced such a lack of service as what I have experienced from Neotel, I have used there email account for a while with no problems except that I have to constantly delete important mails as the size of the mail box is tiny, Untill two months ago for some ...
Firstly we wanted to apply in two stores for a prepared phone, but they all out of stock. -Then we tried to apply online through their website, but don't get any response. (done it twice now) -We contact their callcentre, but they tell us to wait for a email from them. (week later and no email) -We ...
I've ordered a data dongle on the 8th of Jan, I returned it the 10th of Jan. The reason, it doesn't work! I cant use it even if I want to. poor signal. So within 7 days (2 days actually) I've returned it, and Santi (the Lady who helped me at the branch) did log it on the system. Neotel's system ...