I Phoned Mweb to cancel my month to month payment ADSL service. And according to mweb I will still need to pay November and that is not acceptable to me. As I already paid October and this is the 2nd of October. According to some report other ISP lets you cancel your ADSL in the month you paid. The ...
I have a 2mb uncapped line with mweb which is throttled so badly its unusable. My data count for September was 74gigs. All of mwebs competitors offer uncapped with at least a 200gig fair usage policy. Mweb throttled my line so bad, its almost impossible just to view a web page. Its now the 1st ...
I know from all prior occasions that billing is slower than a dead snail. Thanks to your utterly billing system coupled with completely incompetent staff, you guys owe me money. I have sent through the request to billing, but in my interest of forgetting you guys ever existed, I want someone with ...
I called Billing and Accounts because i was billed more then what was expected and needed a break down of the billing side, "Pamela" answered my question half motivated and incomplete and was not making sense. She was getting frustrated with me and did not understand that the way she ...
As per my conversation with the consultant over the weekend, he advised that the throttling will be lifted on the 1st of the Month. However today is the 1st of October and I'm still being throttled, as I am sitting at 13KB/S. A person can't do anything at that rate. Please fix this urgently, as ...
I have cancelled my MWEB contract due to throttling and MWEB's unwillingness to disclose what constitutes "abuse" under the Fair use policy. When I spoke to the consultant she indicated that I would still be charged at the end of October again. As it clearly states on my invoice that I ...