I called Billing and Accounts because i was billed more then what was expected and needed a break down of the billing side, "Pamela" answered my question half motivated and incomplete and was not making sense.
She was getting frustrated with me and did not understand that the way she explained the issue to me was incorrect and did not make sense at all, i tried to approach this issue in a different way by asking her to then break down the one payment deduction only and she through the phone down into my ear, i am sorry but this type of service from billing just tells me that "Pamela" does not have the people skills to assist clients.
I called back and what a deference when a friendly voice " Valencia" picked up and assisted me with this same issue and explained to me and it took less time so all i can say is MWEB should send there billing staff to PR management Skill training and maybe use "Valencia" Positive Attitude and dedication to excellence as an
example.
PS: since all calls get recorded at Mweb, please feel free to listen in on those telephone conversations and see the difference between Pamela and Valencia.
0 comments