On 19 Jul 2013 I cancelled the contract with Mweb because of the very slow internet line. Mweb contacted me and put sales pressure on me to retain me as a customer. As always they blamed the slow speed on Telkom. We have moved to Afrihost and can assure you that it is not Telkom but Mweb that is ...
I contacted your Tech Support department due to throttling on my account. I have a 4MB uncapped account and was advised to upgrade to unshaped. Apparently I'm slowing down the "experience" for other users. Now begs the question: If I am slowing down the network with shaped and you are ...
I was on Mweb's 1Mbps uncapped ADSL product since last year when suddenly in August I received an email saying that my usage is excessive and they would have to slow down my connection. My average usage is the same month to month. I forgot about that email and the throttling started in September. I ...
We have been in our offices since January this year and we are still having problems with Mweb's Service. We constantly lose our internet connection, at least 12 times today already. The call Centre is a waste of time so you send mail to the Premier, they give you a reference number and when you ...
Good Day My account has been incorrectly debited. I was called by mweb to change my subscription to a 1mb uncapped ADSL line and to remove the Telkom line from Mweb. On the 30 Sep 2013 I was debited 449 (MWEB INTERNET: 39467760). This amount is far greater than the R199. I have already Hello Pete'd ...
I have had uncapped ADSL for 2 years now and i am fully aware of how the throttling process works. I called the Mweb technical support today to find out why my 2 meg line is running at 200kbps and there only thing the consultants will tell you is that you are being throttled! YES I KNOW THAT! BUT I ...