A month ago I had phoned mweb call centre to change my uncapped line to mweb. I had an account with cybersmart which was going to be disconnected in one months time since the adsl line was with cybersmart the consultant had told me to take the contract because first 2 months were free with mweb and ...
I have in the past 4 years had an account with mweb, either 4mb, 2mb or 1mb trying to find the best bang for buck account. I first had a 1mb line and account with MWEB at my new residence. Once the lines were changed to support 2mb rather than 4mb at a reduced cost I jumped at the opportunity. When ...
I've tried sending emails to the complaints department but no luck!! The email eddress rejects all mail! Hopefully this will get mweb's attention! coz the only feed back I got back was auto- generated emails. Ok, its been more than a week since I've signed up with mweb, ever since I have had no use ...
I have been phoning the call centre for two days to enquire about the status of a new order for an ADSL line. I am a new customer and have been following the voice prompts on the line. I phoned about 8 times yesterday and held for 10minutes each time with no answer. Today i called twice so far and ...
I am trying to cancel my ADSL line and MWeb states that the line belongs to Telkom and Telkom states that the line belongs to MWeb. I actually do not care who the line belongs to - just cancel my line and data - effective immediatley! Also why do not need to pay a month's notice when I am not using ...
MWEB have been sending threatening SMS's regarding an amount of R60.00 that they say we owe and which we dont. We contacted the call centre twice already (first time 11 January 2013) to find out what the sms is about. Both times we were told we would be phoned back and told where the problem is. So ...