So mweb cancledy account today with no warnings or explanation. I am sitting in hospital and my son phones wife telling me the internet doesnt work. I phoned the call centre and no one can tell me why. I really dont understand. Bur i paid for a full month and they will have to refund the days i ...
Since last year when our account was upgraded to a 6mb from 4mb, we have been getting horrible speeds and latencies in games mostly in the evenings starting at 5-6pm staying at 300-400 local ping throughout the night and in the afternoon constantly spiking to that amount. We have contacted mweb (I ...
A month ago I had phoned mweb call centre to change my uncapped line to mweb. I had an account with cybersmart which was going to be disconnected in one months time since the adsl line was with cybersmart the consultant had told me to take the contract because first 2 months were free with mweb and ...
I have in the past 4 years had an account with mweb, either 4mb, 2mb or 1mb trying to find the best bang for buck account. I first had a 1mb line and account with MWEB at my new residence. Once the lines were changed to support 2mb rather than 4mb at a reduced cost I jumped at the opportunity. When ...
I've tried sending emails to the complaints department but no luck!! The email eddress rejects all mail! Hopefully this will get mweb's attention! coz the only feed back I got back was auto- generated emails. Ok, its been more than a week since I've signed up with mweb, ever since I have had no use ...
I have been phoning the call centre for two days to enquire about the status of a new order for an ADSL line. I am a new customer and have been following the voice prompts on the line. I phoned about 8 times yesterday and held for 10minutes each time with no answer. Today i called twice so far and ...