Sunday night I applied for a line with mweb, I received a text later that night that my account is active. This was a surprise to me as I did not even get a phone call or anything from them and there was nothing installed how can my account be active. I called the mweb first thing in the morning ...
Hi mweb I would like to say thanks to you guys and espcially ralph he helped me a lot I really apperiate it and he was the only one frok mweb who kept giving me feed back and helped me and finally after 2 months he helped and I want to say thajk you again keep it up ...
TWO PROBLEMS. 1. I'm still waiting for feedback on the line fault I reported 2 weeks ago!! 2. I want to upgrade my line speed on MWEB but am getting no reply to my emails to [Email Removed] apart from the auto responders. The call centres are no better, I am still waiting for my upgrade form I ...
My internet saga started three weeks ago. I could receive mails but couldn't send, and the internet connection was very unstable. After 4-5 days of complaints, many calls with different call centre staff, and the intervention of my technical support person, the problem was escalated to a senior ...
I requested a simswop from Mweb for my MTN 3G device. I was told i need to wait 48 Hours. I am still waiting. I am probably charged for the service already without the service beign rendered. How disappointing from a company who pledges to how you up and running in two hours as opposed to two days. ...
I have been a customer for many years and have never had too many problems. However due to us moving I have been trying to get my ADSL line cancelled and my subscription downgraded in order to maintain my email. I sent my first email requesting cancellation on the 14 December and specified there ...