TWO PROBLEMS. 1. I'm still waiting for feedback on the line fault I reported 2 weeks ago!! 2. I want to upgrade my line speed on MWEB but am getting no reply to my emails to [Email Removed] apart from the auto responders. The call centres are no better, I am still waiting for my upgrade form I ...
My internet saga started three weeks ago. I could receive mails but couldn't send, and the internet connection was very unstable. After 4-5 days of complaints, many calls with different call centre staff, and the intervention of my technical support person, the problem was escalated to a senior ...
I requested a simswop from Mweb for my MTN 3G device. I was told i need to wait 48 Hours. I am still waiting. I am probably charged for the service already without the service beign rendered. How disappointing from a company who pledges to how you up and running in two hours as opposed to two days. ...
I have been a customer for many years and have never had too many problems. However due to us moving I have been trying to get my ADSL line cancelled and my subscription downgraded in order to maintain my email. I sent my first email requesting cancellation on the 14 December and specified there ...
I sent a mail in to both billing and technical as I was unsure of which department to contact. Got the auto response back and have not heard anything. CAS-1731948-QF638K CAS-1731945-4QHP66 A friend emailed in the same query this morning and got a response by 9.30 and 20 hours later after emailing ...
I am tired and frustrated with your internet service while I pay you each month. I have been complaining here several times but I feel like cancelling the service. I signed up a 24 month contract using 3G getting 3gig of data per month. My average usage in a month is 500mb per/month but believe me, ...