My 3G signal does not connect to WCDMA as per my contract with Mweb. I can connect to a VERY SLOW EDGE only and some days I cannot connect at all!!! The problem has been ongoing for about two years and Mweb log case number after case number without ever resolving or addressing the problem. Between ...
I really want to thank Alarice Poggenpoel for her outstanding customer service, she's a real asset to the company. she's from the sale's department and was well informed (she knew her business) Alarice went the extra mile by contacting me and the responds is extremely fast as mweb always is. thank ...
I reported an ADSL line fault late Oct 2012. Early Nov 2012 the fault escalated to such a degree that I could not connect to the Internet at all for the next two months. I phoned Mweb and Telkom many many times until the line was fixed in early Jan 2013. During that time I had to drive to friends' ...
MWEB. I'm so glad I'm leaving you guys. With all of the competition in the ISP space, you still have the nerve to provide such bad service. Great business model I must say. Am still awaiting my reference number for my line transfer back to Telkom, which I was promised by Hoedaa. Get your act ...
So mweb cancledy account today with no warnings or explanation. I am sitting in hospital and my son phones wife telling me the internet doesnt work. I phoned the call centre and no one can tell me why. I really dont understand. Bur i paid for a full month and they will have to refund the days i ...
Since last year when our account was upgraded to a 6mb from 4mb, we have been getting horrible speeds and latencies in games mostly in the evenings starting at 5-6pm staying at 300-400 local ping throughout the night and in the afternoon constantly spiking to that amount. We have contacted mweb (I ...