To whom it may concern After a few weeks of absolute useless service from MWEB I got hold of Faizel Adams and I have to congratulate him on OUTSTANDING SERVICE. MWEB as a whole should learn from Faizel on service and customer retention, if it weren't for him I would have left MWEB a long time ago. ...
I've a good set up with mweb, where I pay for service and line rental. Though at the start of this month my connection died 3rd feb, due to migration swapping our line. After calling, they said it's telkom who's lines are down, then 7 day later, I was fed with a story that our line was crossed in ...
On the third of February 2013 I received an sms from MWEB telling me that my adsl 2Mb/s 8 was activated. When looking on my router I saw that they only activated an 1Mb line. Since then I have spent hours trying to get hold of someone to sort it out. After few weeks of no responce I cancelled the ...
Over December 2012 into January 2013 we had no ADSL from Mweb. This was apparently due to a Telkom line fault - but that is not my issue as I have signed my line over to Mweb. They acknowledged the fault and someone in the Cape Town office said they would refund me or not charge me for 3 weeks of ...
I decided to try the new R449 2Mbps product. Since my avg usage is 15GB per month I was assured by Mweb that my usage historically was low, I have less risk of being throttled. I was also assured that throttling is determined over a monthly period and not daily. I was also told that should I be ...
We have a domain with Mweb and we are on the uncapped hosting package for R19. I have requested to be upgraded to the R99 ultra hosting package so that i can have access to their cpanel and other services. I was told by their sales agent that i will need to first CANCEL my account with Mweb then ...