I had a 24 month data contract with mweb. Everything was fine for the first 20 months, then in month 21 the problems started. I continued paying the R252 per month as agreed upon in the initial contract. December 2012 my services were suspended, which i do not dispute, however mweb continues to ...
I have not been able to cancel my account after changing over to a new ISP. I called and was told that the cancellation form would be emailed to me. That never happened. I called again and the guy assisting me logged into my account, he then read my details yet sent me the wrong form. I am getting ...
I have had an account with M-Web for the past 9 years or so. I got divorced 7 years ago and have had a restraining order against my ex husband for the last 5 years. He phoned the call center and they gave him my residential details, cell phone numbers and all my personal details. When I found out, ...
My bandwidth dropped from a 2Mb Uncapped line down to a ridiculous slow speed overnight. After phoning Mweb three times to complain that the line was that slow the engineer let me know that the line had been throttled due high usage. When I asked the engineer what the total usage was he told me the ...
MWEB have had me on the run for the last 2 weeks. First there agents don't know what is going on as I have had several different answers from different agents. Then there technical team doesn't know what an SSL certificate is. I have spent over 10 hours on the phone, is MWEB going to pay my bill??? ...
Isnt it funny, how when you are Paying client a company give you all the support and time. but when you request to cancel you contract with them they just ignore you?! Since the 2nd January 2013 i have requested to cancel my contract with Mweb, all was fine, i got the cancellation document fast, ...