I have received good service from mweb so far during the entire application process. The sales consultants were knowledgeable and friendly, service was quick and overall it has been a good experience. However, it is such a shame that all of that is erased by the most frustrating error! Everything ...
In Nov 2012 I applied for an upgrade on my MWEB Account, from iBurst Internet to the All Inclusive ADSL Internet-package. The employee informed me that it will take up to 6 weeks to be set up and ready. In Jan 2013, I followed up with MWEB. They informed me that no application have been lodged from ...
I am really upset with the service and ethics of MWEB, I appreciate that we have come to a conclusion and MWEB will cancel my policy effective 28/02 however still no refund or compensation to myself for paying premiums for 3-4 months with no internet service. Once again this was not my fault but ...
On 15/01/2013 I called Mweb's Sales Department to request application forms for a client of ours. After holding on for a total of 54 minutes, I gave up. I then decided to send Mweb an email for assistance. On 16/01 I still had not received any feedback from Mweb, and after another 36 minutes of ...
I have just realised by means of my bank statement that I have been paying for Internet / Email for the past 6 months to the value of R 516 that I did not even know I had. Was told by Mweb people last year on 28th of May 2012 that after 1 years free internet (3GB) that it would automatically ...
I called the technical department before 9am 3 times to fix my login problem in my account on the mweb home page, I waisted about 20minutes of my time and airtime holding the line for "someone that will help me", why am i paying for this service if there isn't any? and why did I just ...