For 3 weeks my flatmate and I have tried to get Internet from Mweb! And guess what no luck yet! They have been always passing the buck that it is Telkom's fault! Since last week I have been in touch with Andre Oliver the CRM manager. Since last week which is 2 weeks after we placed the order I call ...
Ive been complaining for over 3 months now about my slow internet. i get around 20KB/s everyday on my 4mbps account and 4mbps line. when im lucky i get 100KB/s which happens about 10% of the time. my user account is m4269810. please forward this to the smartest most competent senior network ...
On Friday evening our internet service went down. I spent 45 minute waiting at Mweb Customer Service System only to be told that I had to get put through to another section which was not on the web site and another 45 minutes waiting at the new number only to be told that this was a Telkom Fault. I ...
I reported a ADSL line fault on 06.02.2013 and it was escalated to Telkom. I was contacted via phone on 11.02.2013 and told Telkom is working on the problem. Since then no response from mweb or Telkom concerning my fault and my ADSL line is still not fixed! ...
Once again my internet has become extremely slow. Worse than when i first logged the other 4 Hellopeter complains last year about the speeds. Spoke to a "technical specialist" who gave me the long story about how Telkom have confirmed my exchange is over populated and that's why the ...
Spent the last 3 hours calling the technical div and no answer - the worst call centre I have experienced. What a waste of Money The Sales department is just as bad - Mweb wake up if you want to sell a product step 1 is to make it easy not irritate the customer before you have even got him. Buss 101 ...