I almost feel bad reporting this. The consultant at Mweb that I spoke to was super friendly and tried her best to help me out but she did not have the power to help me. I recently moved from central Pretoria to Pretoria East. It took telkom 2.5 weeks to get my line installed in my new place, I was ...
Me and my landlord have been sharing a mweb uncapped line for the past 3.5 years. Usage has always been high, but recently mweb has started complaining. Upon investigating the nature of their complaint, it seems they are not bothered by the data downloaded, but rather the time spent on their ...
Hello, I have applied for an ADSL line and router with Mweb over the internet on the 4th of February 2013. It is now the 22nd of February and still no internet at home. I will be charged R1 000.00 at the end of this month (Not R249.00 as per there ad and also not within 15 minutes). I have ...
Hi I opened an email account on behalf of a company kamusi project solutions that I was part of. The company did not survive and we had to close it. I received a phone call from Mweb about the account and I advised the consultant to close the account on the phone. I paid what was outstanding but ...
My connection is frequently dropping to very low speeds to the point where i have no internet connection for a period between 5-15 minutes. This has happened every day 8-10 times. I have called their customer care, and have been greeted by friendly voices and people who are willing to help, though ...
COMPLAINT SENT: Extremely upset with the service at MWEB and I would request that my money be refunded to me for a service that I did not use due to the lack of knowledge or skill MWEB have on they OWN product. The reason I say this is because I took this product under the impression that I connect ...