On Sunday I went to MTNs clearwater mall branch to upgrade my phone. Upon recieving the upgrade I was not informed that I was unable to transfer a large portion of my credit (R600 out of R1600), or that I would lose any bundles bought with loyalty points (850mb of data)- In fact I was not informed ...
This is now getting very IRRITATING... After 6 Months of running up and down, I get told that i now need to book my phone in again, and the Service Department will let me know what they find... I have had 4 Replacement Phones, and this one that I now have works, but needs to be charged every 2-3 ...
I am utterly discussed by the services received from MTN. Someone from the MTN Branch at Nelspruit called me to inform me that someone was trying to upgrade a cellphone using a false ID on my MTN account. HOW DID THIS PERSON KNOW THAT MY ACCOUNT WAS DUE FOR AN UPGRADE??? This is obviously an inside ...
After a week of no responses from MTN, and having to continuously follow up on promised call backs, Funda at the MTN Cavendish finally took my issue seriously and escalated the matter to the manager (although the server at the MTN store was nonoperational). After 2 hours, I received a response from ...
Signed up for a 2 year contract that includes a 32 inch Samsung TV on the 3rd of August 2013. After 3 weeks I HAD to call the store as to when the TV will be delivered. Some consultant told me that MTN are not in control of the situation and blamed the company (Brightpoint) that deals with the ...
Contract was signed on the 05/07/13 for a 1GB topup incl Modem and 40" Smart Slim LED Samsung TV. The modem was received a day later but the TV is still not here. The payments get made on time. Every time there is a different excuse. It has become so unbearable that we do not know what to do ...