Good day, Its been three weeks since porting to MTN. Wow, what a great experience dealing with a company that is serious about customer service. Since porting, I have only experience one dropped call! Only one. Having used the competitors, I am pleased to be with a service provider who actually ...
My son went to MTN Fourways Mall and applied for a cellphone contract. He submitted all the necessary documents and waited 48 hours for outcome of the application. When he did not hear from the store, he called the store (from his girlfriends house in Fourways). The staff we unhelpful and then ...
On Sunday I went to MTNs clearwater mall branch to upgrade my phone. Upon recieving the upgrade I was not informed that I was unable to transfer a large portion of my credit (R600 out of R1600), or that I would lose any bundles bought with loyalty points (850mb of data)- In fact I was not informed ...
This is now getting very IRRITATING... After 6 Months of running up and down, I get told that i now need to book my phone in again, and the Service Department will let me know what they find... I have had 4 Replacement Phones, and this one that I now have works, but needs to be charged every 2-3 ...
I am utterly discussed by the services received from MTN. Someone from the MTN Branch at Nelspruit called me to inform me that someone was trying to upgrade a cellphone using a false ID on my MTN account. HOW DID THIS PERSON KNOW THAT MY ACCOUNT WAS DUE FOR AN UPGRADE??? This is obviously an inside ...
After a week of no responses from MTN, and having to continuously follow up on promised call backs, Funda at the MTN Cavendish finally took my issue seriously and escalated the matter to the manager (although the server at the MTN store was nonoperational). After 2 hours, I received a response from ...