From April 2013 to date a dismal and dreadful display of customer service. Have never been so ignored and rediculed by a company. After 10 emails which are not being replied to i am still waiting for my May and June accounts to be sent to me, this is a very long story but the shocking service from ...
In February 2013 I lost my mobile phone due to a 'smash and grab' incident which was reported to the police and subsequently replaced by my insurance company (Supplied by RAP). Early July 2013 I received an sms from MTN stating I have successfully 'upgraded' my contract. Upon investigation this ...
This is now the third Hello Peter, and a complaint to on your website and I have heard nothing. I have been experiencing this issue now since the 13th of August. I pay for your services and I would appreciate just a simple call but I suppose MTN does not really care, I will be sending this to ICASA ...
Its funny how a year later my phone is back with MTN. i am at this point not sure is the fault is with Mtn or Nokia. this time the cover of the camera lens just came out. like the glue just got loose. took back the phone last week. I am still waiting for some form of response. payments on debit ...
I lost my phone and was so worried as no one could get hold of me especially family, contacted MTN and blocked my phone and got the necessary documents ready for the insurance claim. I called the mtn insurance to find out if my claim form was received but couldn't get through and was so frustrated ...
I received a bill for R 10 388.00 on a R 149.00 per month data package. The bill was issued for data usage on the 23rd, 24th and 26th of December 2012 while I was on holiday from 14/12/2013 til 09/01/2013. The data package user number is 071 862 9699. I contacted MTN via email and an investigation ...