It is now clear that MTN will not do anything about my query whereby their consultant hooked me to get a policy with them and I can't get hold of their Ombudsman. Want MTN to reduce this penalties as per our telecom communication when they first proposed that I take this policy, please listen to ...
I upgraded my contract with MTN on 4 September 2013 which included 350mb of data. Yet I see that I am still being charged for 75mb which was part of my former contract and the 350mb has not been activated on my smartphone. Now MTN wants to say that that the 75mb was not cancelled. A upgraded ...
I sent numerous requests to MTN to investigate poor to non-existent reception in my area where their competitors easily manage full uninterrupted 3G/HSDA connectivity 24/7! My 10Gb 3G MTN-carrier data bundle has since expired last week, almost completely unused. The only response I got to my ...
I started a MTN SP top up contract in September 2011. Two months before mtn contract was due to end, the number in question stopped working. After numerous calls to MTN, it was established that an employee of MTN had erroneously loaded a data package for another customer on to my number. MTN have ...
I have been trying since 28/10/2013 to report two damaged I phones. I get no response to faxing the claims, emailing them or calling 0831236084..The helpline has not logged the claim and there is no answer ever. Today I was on the line for 26 minutes!!! When I went to the MTn shop I was told that ...
I recieived a R16000 bill when i was in Tanzania for data. I sent a picture via sms. cause of the way it works on the networks that picture look many many hours to get delivered. MTN CHARGES FOR THAT. FOR SOMETHING I AM IN NO CONTROL OVER. A picture that is a KB in size and i have a data bill of ...