I cancelled my MTN contract at the Three rivers store on July 10 and ported to CellC. Early in October I realised that they were still charging me and proceeded to go to the store where I cancelled to query the charges. They informed me that they would help me out. When looking at my account on 31 ...
Previously I had a contract with MTN that was on a top up option, upon renewing (few months after) I called to check my top up option and was surprisingly told I have taken an open line and cannot put a limit to my calls and the charges. I also have a 2GG contract for R149 a month, and when I was ...
Dear Sir/Madam, I purchased a data bundle service from MTN. I queried the fact that the funds were not being deducted from my account and requested that the debit order be instated (as per the original request). The customer service consultant confirmed this would be sorted out. I phoned again to ...
My 24 months lap top contract expired however MTN continued taking money off my account. In august I requested that my contact be converted to prepaid but thereafter money was taken off my account. Lance (Manager) called me in September and informed me that I will get a call from one of the ...
Good day I took out a contract in October 2011 and now want to switch over to prepaid. I sent an email to notify about this cancellation in beginning of October, have the email to show. When I phoned this morning my contract is still active. They put me through to the cancellations department, but ...
Internet connection so slow that it almost unusable and unstable. Email query ignored for 6 months despite regular follow ups. Telephone query to head office incredibly badly handled, to the point of total rudeness, absolute incompetence, and no progress made either. No managerial person available ...