On Friday, my mother asked me to help her cancel a contract with MTN after she failed to cancel it herself because she did not know which options to choose on the voice prompts. I do not stay with her, so the easiest way was for me to call MTN and ask them to please get hold of her and assist her: ...
In a week they cant do a simswop for the new phone on a new contract. Everytime the answer is we did send it to the technical people and it wil take 2-24hrs. They told me that on Tuesday last week, on Thursday last week, on Saterday last week. Then got another simcard on Sunday and again nothing ...
I lost my cellphone on the 2nd of November 2013 and MTN only managed to Blacklist it on the 7th, since then I've been trying to call the insurance department, with no avail, I've emailed and faxed through the claim forms, but nothing has happened, the machine says my application wasn't received. ...
This will be my 3rd complaint about MTN insurance.i have after a month still not been able to get hold of the useless bunch at MTN insure. After MTN replied to my prvious complaints absolutely nothing came from it. Why cant someone call me? Imam sick and tired of holding everyday for more than 10 ...
After 5 calls, one being dropped, the other one giving all the information and then being transferred and holding on for 17min, then phoning again holding on for another 15 min and staff clearly not interested just putting you through to hold on again. SURELY THERE MUST BE AN EASIER WAY TO CANCEL A ...
I moved into a town house 5 moths ago (July 2013) in the Montana area in Pretoria. All was well except for the poor network reception on my MTN cellphone. As a loyal, long-term serving customer, i called the network to explain the situation: 1. The signal was poor- making/receiving calls is ...