Despite 5 recorded queries regarding cancellation of a cell phone contract, I am still being billed for this account and have been threatened with my payment default being reproted to a registered credit bureau. Furthermore, MTN actually has overcharged me and I am still awaiting their refund on a ...
I went to MTN Riversquare in Aug this year for an update and Kedebonetse informed me that they dont have the S3 in stock and she will give me a call, i went again beginning of Sept without a phone call and she informed me that they dont have micro cards available, she did not even apologize for not ...
I needed a letter for my phone that is broken beyond repair so that i can claim from insurance. I first went to Bankcity MTN in JHB (1st Branch) and they said try Boksburg branch. I went to the Boksburg branch (2nd Branch) and sent me to a branch on Northrand road (3rd Branch) that is closed down. ...
Hi, Yesterday morning I checked my airtime and I had R104 available, I received a video via whatsapp yesterday afternoon and after downloading my airtime was depleted. I called the customer care line 808 to query why my airtime depleted so quickly and I was advised that they cannot assist me as I ...
I'm doing this on behlaf of my wife. My wife's contract upgraded and she also decided to get two extra phones for me and her father. We went to the Sandown Retail Crossing MTN Store and after getting no help, no feedback and absolutely no service at all, I went on to the MTN website and tried to ...
Logged a query at the call centre on the 30th of October and still waiting for a response! Today is the 11th of November! This is not the first time that I have to complain about bad service. Does MTN want to help me or not? It does not look like it! ...