Samsung S4 battery problem. Took into Mtn Randridge Mall on 5th December. Was told that the repair / replacment would take 7 days. Called on 18th to query status. Was told by Nomfundo that phone would be back by Friday 20th. On Monday 23, I went into the store and was told that phone was still not ...
On the 16/12/2013 my phone was taken in for repairs and I was given a loan phone by mtn FIRSTLY- THE LOAN PHONE IS FAULTY SECONDLY- I PAID THE EXCESS AMOUNT BUT I HAVE NOT RECEIVED MY PHONE BACK; EVERYTIME I CALL I AM GIVEN EXCUSE AFTER EXCUSE AND THE AGENTS ARE RUDE AND INCOMPETENT. I AM WITH THIS ...
I always have problems with my internet, every time i phone them i have to speak to at least 3 different persons before someone knows whats wrong, only to find out it's always a mistake on their side. I am so fed up with this bad service and wish to cancel my contract. Today was the same thing ...
ON THE 12/1/14 I CALLED MTN AND TRYING TO FIND OUT THAT IS IT POSSIBLE TO UPGRADE FROM VOICE TO DATA SINCE NEXT MONTH IS MY EARLY UPGRATION AND I WAS TOLD NO IT'S NOT POSSIBLE BUT I'M THINKING I'VE BEEN WITH MTN FOR MORE THAN 9 YEARS AND THEY CANT' ASSIST ME.SURERLY SOMEONE CAN OVERIDE IT THEY ARE ...
Thank you for the response to my previous email. However, please explain to me why my contract was not cancelled on 25 Oct 2013, instead of 27 Nov 2013 as I requested on 17 Sept 2013. My last payment was supposed to go off on 25 Oct 2013 but due to the incompetence of MTN staff, I had to call in to ...
My contract billing date is the 10th of every month. This month on Saturday 11 Jan, I received my R200 value only with no 200mb internet bundle. I called the call center on Saturday morning, the agent tells me that my contract doesnt have an internet bundle!!! What a load of bull! My contract is ...