Contacted MTN at least 5 times over the last 4 months complaining about no or very slow connections even though every one of my three devices has full HSDPA signal. The MTN support number I used was 083 900 1212 and was also told that they cannot provide me with a reference number. On the last two ...
Since October I have tried obtain details of my Packet Switched data from MTN (especially for the months that they spiked unreasonably;i.e. Oct 2012, Feb 2013) and just about on every occasion MTN closed the queries without responding to them. They are listed as copied from their website as ...
I applied for a cellphone contract at the greenstone mall mtn outlet on the 23rd of February 2013. i still have not received a response as to the progress of that application. When i call the shop one consultant told me that there is a new system and they are struggling to use the system as they ...
I logged a bill dispute with MTN 22 Aug 2012 for data charges. They responded 21 Sep 2012 with 1) That this only includes web sites (HTTP) and that any traffic such as VoIP, Bit Torrent, etc. are not included. Why not? 2) The volume per web site is not included (we do not record this). Yet I am ...
I have changed my debit order date from the 7th of each month to the first. No debit order has gone through yet and it's the eight already. I have contacted MTN to have a look and the person that was suppose to help me made me feel like a criminal when I apparently answered a security question ...
I must say that I am for the first time, extremely annoyed by MTN. I am not one to complain this quick but I feel someone has to be able to assist. Upon going to [URL Removed] and checking if I can upgrade, the date states 01.03.2013. Upon checking my upgrade date via email submission on [URL ...