Since October I have tried obtain details of my Packet Switched data from MTN (especially for the months that they spiked unreasonably;i.e. Oct 2012, Feb 2013) and just about on every occasion MTN closed the queries without responding to them. They are listed as copied from their website as follows:
5 Queries found
The list below contains the results of your search. Click on reference number to view details.
Reference Number Date Created Time Created Query Type Query Status
97818655 2013-03-08 15:03:59 Billing Queries Open
97431461 2013-02-26 11:40:15 Billing Queries Open
97238215 2013-02-20 09:29:40 Billing Queries Closed
94637049 2012-12-05 11:17:07 Billing Queries Closed
94636220 2012-12-05 11:04:52 Itemised Billing Queries/Credits Closed
The following is an extract from my latest query: " I have requested details of my PS data over a week ago in respect of my account billed up to 20 February 2013 of R1530 (query 97431461) to date another R298 has been added in packet switched data costs as per my unbilled account to date. I require details of this amount as well as I suspect that my account is being billed with services/content that I have not subscribed to.
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