My phone has been freezing more regularly with incoming phone calls and when trying to phone voice mail. This is no way for me to conduct business. I went to an Mtn store and spoke to a shop assistant, who informed me that my upgrade is in April, but they suggested I phone Mtn call centre (808) to ...
REQ: 1827468 REQ: 1857015 I posted a complaint regarding a DATA Bundle that I never received notification for to activate and consequently used up airtime instead. I received a reply with a sorry excuse of "2 sms's are send" Yea well, I DID NOT get the second SMS until the next day. I ...
I just received a call from the owner MTN in Grahamstown. She was very friendly and explained the whole process on applying for a new line or contract works. I just want to say thank you to Leachima for the effort that she has put in on my new contract or line. I know that as customers we overreact ...
I went to MTN head office on Monday 4th March 2013 to query the dramatic increase in my account. Specifically the one on Number 0832500395. The only thing they could do was give me itemised bills for the 3 months i.e. December 2012, January 2013 and February 2013. The main concern of MTN was that I ...
I also have had problems registering my account. I am a new on MTN and I have had no help at all..I have tried calling at 9am and eventually hung up after 25 minutes. (I have proof of this call) I tried about 20 times to create an account but to no avail. I called another number (808) which ...
My son cancelled both phones on his contract.1 was cancelled, the other not (expired June/July 2011) ref no available. Noticed MTN was deducting R100 per month until end Nov 2012, promised refund but to date nothing forthcoming! Sharon @ MTN Cavendish sent several emails to "Billing" who ...